1 Introduction
Welcome to the 77jll Privacy Policy. When you use 77jll.best — whether you're registering an account, making a deposit via GCash or Maya, playing Tongits, or just browsing — you share certain information with us. This document explains exactly what that information is, why we need it, and what happens to it.
77jll is committed to handling your personal data responsibly, transparently, and in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. We take this obligation seriously — not just because the law requires it, but because your trust is the foundation of everything we do.
This policy is written in plain English so every Filipino player can understand it without needing a law degree. If anything is unclear, our support team is available 24/7 and happy to explain.
Short version: We collect what we need, use it for legitimate purposes, protect it properly, and never sell it. You have rights over your data and we make it easy to exercise them.
2 About This Policy
This Privacy Policy applies to all personal data collected by 77jll through the website 77jll.best, any mobile-optimised version of the site, and all related services, communications, and transactions. It covers data collected from registered members, visitors browsing the site without an account, and anyone who contacts 77jll through support channels.
By creating a 77jll account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described here. This policy forms part of the 77jll Terms and Conditions.
77jll acts as the Personal Information Controller for the data we collect directly. Where we engage third-party service providers to process data on our behalf, those parties act as Personal Information Processors and are bound by data processing agreements that require the same standard of protection we apply internally.
3 Data We Collect
The personal data 77jll collects falls into the following categories:
3.1 Registration and Identity Data
- Full legal name
- Date of birth
- Mobile number
- Email address
- Username and password (stored in encrypted form)
3.2 Verification (KYC) Data
- Government-issued ID (UMID, driver's licence, PhilHealth card, or passport)
- Selfie photograph submitted alongside your ID
- Additional documentation requested to verify source of funds, where applicable
3.3 Financial Data
- GCash, Maya, GrabPay, or Coins.ph mobile number linked to payments
- Bank account name and number for InstaPay/PESONet transactions
- Card type (Visa/Mastercard), last four digits, and expiry date — full card numbers are never stored on 77jll servers
- Transaction history: deposit amounts, withdrawal amounts, dates, and payment method used
3.4 Gameplay and Account Activity Data
- Games played, bet amounts, game outcomes, and session duration
- Bonus claims and wagering history
- Login times, IP addresses associated with each login, and device fingerprint information
3.5 Technical and Device Data
- IP address
- Browser type and version
- Operating system and device type
- Referring URL and pages visited on 77jll.best
- Cookie identifiers (see Section 10)
3.6 Communications Data
- Messages sent to 77jll customer support via live chat or email
- Survey responses and feedback submitted through the platform
77jll does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, health records, or sexual orientation as part of its standard service operation.
4 How We Collect Your Data
77jll collects personal data through several channels:
- Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in a promotion.
- Automatically — through cookies, log files, and analytics tools when you browse or use the platform. This includes page views, session data, and device information.
- From third-party payment providers — when you initiate a transaction, your payment provider may share transaction confirmation and account-holder details with 77jll to match and process the payment.
- From identity verification partners — when you submit KYC documents, our verification partner processes and returns a verification result. The documents themselves are handled in accordance with strict data protocols.
5 How We Use Your Data
77jll uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Creating and managing your account | Registration data, contact details |
| Verifying your identity (KYC) | ID documents, selfie, date of birth |
| Processing deposits and withdrawals | Financial data, transaction history |
| Providing customer support | Communications data, account activity |
| Fraud prevention and security monitoring | Login history, IP addresses, device data |
| Regulatory compliance (AML, gaming regulations) | Identity data, financial records |
| Sending account notifications and service updates | Email address, mobile number |
| Personalising your experience and game recommendations | Gameplay data, account activity |
| Responsible gaming monitoring and intervention | Gameplay patterns, session data |
| Improving the platform through analytics | Technical data, aggregated usage patterns |
77jll does not use your personal data to build profiles for sale to third-party advertisers, nor do we share your data with social media platforms for targeted advertising purposes.
6 Legal Basis for Processing
Under the Philippine Data Privacy Act, 77jll processes your personal data on one or more of the following legal grounds:
- Contractual necessity — processing required to fulfil our obligations to you under the Terms and Conditions, such as account management, payment processing, and game delivery.
- Legal obligation — processing required to comply with applicable laws, including anti-money laundering regulations, gaming licensing conditions, and tax reporting requirements.
- Legitimate interest — processing for fraud prevention, security monitoring, and platform improvement, where our interests do not override your privacy rights.
- Consent — where we send marketing communications or use non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.
8 Data Retention
77jll retains your personal data for as long as your account is active and for a defined period thereafter, in accordance with our legal obligations and legitimate business purposes:
- Active account data — retained for the duration of your account, plus five years following account closure, to meet anti-money laundering and gaming regulatory record-keeping requirements.
- Transaction records — financial transaction data is retained for a minimum of five years in compliance with BSP and AMLC regulations.
- KYC documents — retained for at least five years after the end of the business relationship, as required by law.
- Support communications — retained for two years from the date of the last interaction, to assist with any follow-up or dispute resolution.
- Technical and analytics data — aggregated or anonymised data may be retained indefinitely for platform improvement purposes, but this data cannot be used to identify individuals.
After the applicable retention period, data is securely deleted or anonymised. If you request deletion of your account, we will action the request promptly but retain what the law requires us to keep.
9 Security Measures
Protecting your data isn't just a policy commitment at 77jll — it's built into the technical architecture of the platform. Here's what we do to keep your information safe:
- SSL/TLS Encryption: All data transmitted between your device and 77jll.best is encrypted using industry-standard TLS protocol. Look for the padlock icon in your browser's address bar.
- Tokenised Payments: Full card numbers are never stored on 77jll servers. Payment details are tokenised by our payment processors, meaning a unique reference replaces sensitive card data.
- Hashed Passwords: Passwords are stored using a one-way cryptographic hash. Even 77jll staff cannot see your password in plain text.
- Two-Factor Authentication (2FA): 77jll offers 2FA for all accounts. We strongly encourage every player to enable it for an extra layer of account security.
- Access Controls: Internal access to player data is restricted on a need-to-know basis. Staff with access are subject to confidentiality obligations and regular training on data protection.
- Regular Audits: The platform undergoes regular security reviews and penetration testing to identify and address vulnerabilities before they can be exploited.
Despite these measures, no internet-connected system is 100% risk-free. If you ever notice unusual activity on your 77jll account, contact support immediately so we can investigate and take protective action.
10 Cookies and Tracking Technologies
77jll uses cookies and similar technologies to make the platform work properly and to understand how players use it. Here's a breakdown of the types of cookies we use:
- Essential cookies: Required for the site to function. They keep you logged in, maintain your session state, and enable secure transactions. These cannot be disabled without breaking core functionality.
- Performance cookies: Used to collect anonymised data about how players navigate the site — which pages are visited most, where errors occur, and how long sessions last. This data helps us improve the platform.
- Functional cookies: Remember your preferences such as language settings and game lobby layout so you don't have to reset them on every visit.
- Analytics cookies: 77jll may use privacy-compliant analytics tools to understand aggregate usage patterns. Data collected through these cookies is anonymised and not linked to individual players.
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core features of 77jll, but some personalisation features may not work as expected.
11 Your Privacy Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data held by 77jll. We take these rights seriously and will respond to valid requests within 15 business days.
Right to Access
You can request a copy of the personal data 77jll holds about you, including what it is, where it came from, and how it's being used.
Right to Correction
If any information we hold about you is inaccurate or incomplete, you have the right to request that we correct it promptly.
Right to Erasure
You may request deletion of your personal data where there is no legitimate or legal reason for us to continue holding it.
Right to Object
You can object to processing based on legitimate interest, such as direct marketing. We will stop unless we have compelling grounds to continue.
Right to Data Portability
You may request your data in a commonly used, machine-readable format to transfer it to another service where technically feasible.
Right to Withdraw Consent
Where processing is based on your consent (e.g. marketing emails), you may withdraw it at any time without affecting past processing.
To exercise any of these rights, contact the 77jll Data Protection Officer at support@77jll.best with the subject line "Data Privacy Request." We may need to verify your identity before processing the request.
If you believe 77jll has not handled your personal data correctly, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines.
12 Minors and Age Restriction
77jll is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under 21 years of age. If you are a parent or guardian and believe your child has created an account or submitted personal data to 77jll, please contact us immediately at support@77jll.best. We will investigate and delete the data promptly if the account belongs to a minor.
Age verification is part of the KYC process. Any account found to belong to an underage player will be closed and their personal data will be handled in accordance with applicable child protection regulations.
13 Changes to This Privacy Policy
77jll may update this Privacy Policy from time to time as our services evolve, regulations change, or we improve our data practices. When we make material changes, we will notify registered players via email or through an on-screen notice when you next log in. The "Last updated" date at the top of this page reflects the most recent revision.
We encourage you to review this policy periodically. Continuing to use 77jll after changes have been posted and communicated constitutes your acceptance of the updated policy. If you disagree with the changes, you have the right to close your account and request deletion of your data.
14 Contact and Data Protection Officer
Questions about this Privacy Policy or how 77jll handles your personal data can be directed to our Data Protection Officer:
- Email: support@77jll.best (subject: "Data Privacy Request")
- Live Chat: Available 24/7 from your account dashboard
We aim to respond to all privacy-related inquiries within 15 business days. For urgent matters — such as suspected unauthorised access to your account or a data breach — please mark your email "Urgent: Data Security" and we will prioritise your case.
For responsible gaming concerns or self-exclusion requests, visit the Responsible Gaming page. These requests are handled separately from general privacy inquiries and with additional discretion.